We want you to be happy with everything you buy from Mum2Be. If for any reason you are not satisfied with your purchase we offer a 30 day returns policy, provided that the conditions below are satisfied*.
*This policy excludes item(s) which have been personalised for you, any toiletries, mattresses, underwear and swimwear for hygiene and safety reasons, any refurbished item(s), and any clearance item(s) marked with a red dot or sold as seen item(s).
The item(s) you wish to return must be unused in their original, undamaged packaging with the tags still attached, in a resalable condition and accompanied by a valid proof of purchase in order for us to offer you an exchange or full refund in the same currency via the same payment method. A valid proof of purchase includes a store receipt (this does not include a gift receipt) or a printed online order confirmation. Delivery charges will not be refunded.
Please note you will only receive a refund to a Mum2Be gift card of the value of the selling price of your item(s) on the day of the return. Any price increase should be paid at the time of exchange and any price decrease will be refunded to a Mum2Be gift card.
Returning Your Goods
For your convenience, you may return any item(s), which has its own returns process detailed below) using any of the following methods. Please note payments made using PayPal can only be refunded by our Support Centre.
To Our Support Centre
Simply complete the returns label included in your original order (for items ordered from the Mum2Be website or via our Customer Service team), or alternatively send your store or gift receipt, or email order confirmation with details of the products you are returning to:
Huboo Ref 6462
Huboo Technologies Ltd, Unit 2
More Plus Central Park
To ensure the safe return of your item(s), please package your item(s) with care. We recommend that item(s) valued over £50 are returned using a trackable delivery service and for item(s) valued over £100 or more, we recommend that you insure your return for the value of the product and use a signature required delivery service. We may refuse a refund or exchange where an item(s) is lost or damaged in transit. Please note that it is your sole responsibility to ensure that the returned item(s) arrives at the Mum2Be Returns Department in a resalable condition, despite having used a tracked delivery service.
As soon as we receive your item(s) we will process your refund or exchange in line with our refund policy set out above. Please be aware that any postage charges incurred by returning your item(s) to us will not be refunded.
By Our Recommended Carrier
If you are unable to return your item(s) to us, don’t worry, we can arrange for our courier to collect your item(s). Please email our Customer Service team who will be happy to arrange this for you. Unless otherwise agreed by Mum2Be a charge of £40 will apply if you wish to use this service.